Last updated: 26 may 2026
This privacy policy defines how Flow Brussels uses and protects the information you provide to us when you use this website, accessible at the following address: www.flowbrussels.be

1. Data Controller
The person or entity responsible for processing personal data is:
• Venue Name / Company Name: Alkatran
• Legal Status: SRL
• Postal Address: 145 Chaussée de Vilvorde – B1120 Brussels
• Contact E-mail: info@flowbrussels.be

2. Personal Data Collected
We only collect data that is strictly necessary for the services offered by our website:
• Information & Quote Request Form: First name, last name, e-mail address, phone number, and any information related to the event you describe.
• Newsletter Subscription: E-mail address only.
• Browsing Data (Cookies): Anonymized IP address, browser type, pages visited (for website analytics).

3. Purposes of Data Processing
Your data is processed exclusively for the following purposes:
• To respond to your booking requests, quotes, or inquiries regarding the rental of our event venue.
• To send you our newsletter (venue news, upcoming events, exclusive offers) if you have explicitly subscribed to it.
• To analyze website traffic and user behavior in order to improve navigation and our services.

4. Legal Basis for Processing
• Contact Form: The processing is based on the performance of pre-contractual measures (responding to your request for a quote or information).
• Newsletter: The processing is based solely on your explicit consent (the checkbox ticked during subscription).
• Website Analytics: The processing is based on our legitimate interest in optimizing our website.

5. Data Retention Period
• Information & Quote Requests: Data is retained for 5 years from the date of our last contact with you.
• Newsletter: Your e-mail address is kept as long as you do not unsubscribe (an unsubscribe link is included at the bottom of every e-mail).
• Website Analytics Cookies: The collected data has a maximum lifespan of 13 months.

6. Data Sharing and Recipients
Your personal data remains strictly confidential. It is never sold, rented, or transferred to third parties. It is only accessible by:
• Our internal team in charge of managing the event venue.
• Our trusted technical service providers acting as data processors (specifically the website host and the newsletter delivery tool).

7. Your Rights (GDPR)
In accordance with European data protection regulations (GDPR), you have the following rights regarding your data:
• Right of access and rectification: Access or modify your personal data.
• Right to erasure (“right to be forgotten”): Request the deletion of your personal data from our records.
• Right to withdraw consent: Unsubscribe from our newsletter at any time.
To exercise these rights, please contact us by e-mail at: info@flowbrussels.be. You also have the right to lodge a complaint with your local Data Protection Authority.